Return & Refund Policy
At Mahee Noor, we take pride in delivering high-quality products. However, if you receive a defective or damaged item, we are here to assist you.
1. Eligibility for Return & Refund
We only accept return and refund requests under the following condition:
- The item received is defective or damaged
To be eligible:
- The issue must be reported within 48 hours of delivery
- The product must be unused, unworn, and in its original packaging
2. Non-Refundable Items
The following items are not eligible for return or refund:
- Items purchased on sale or discount
- Custom-made or made-to-order products
- Products that have been used, worn, or altered
3. Return Process
To initiate a return, please contact us with:
- Your order number
- Clear images or video showing the defect/damage
Contact Details:
Email: help@maheenoor.com
Phone: +92 321 4894126
Our team will review your request and respond within a reasonable timeframe.
4. Refund Process
- Once your return is approved and the item is received (if required), your refund will be processed
- Refunds will be issued through the original payment method
- Processing time may take 7–14 working days
5. Shipping Costs
- Return shipping costs may be borne by the customer unless the issue is verified as a fault from our side
- Original shipping charges are non-refundable
6. Important Notes
- Requests made after 48 hours of delivery will not be entertained
- We reserve the right to decline a return/refund request if the above conditions are not met
7. Contact Us
For any questions regarding returns or refunds, please contact us:
Brand Name: Mahee Noor
Email: help@maheenoor.com
Phone: +92 321 4894126
Location: Karachi, Pakistan
